Today marks the 13th day inside the call center
and the telephone rings won’t leave me even in my sleep. Never have I thought I
would be locked in a room with a telephone and countless grievances, complains
and threatens of the public through those phones. I remember when I used to
complain about the hotlines being always engaged or not responding. That time never
realized that responding to hotlines were not easy especially not in the times
of lockdown. The grievances and frustrations of the public gets highlighted in
the media papers and social media forums but where should the frustrations and
struggles of the service providers be highlighted. I am not complaining here I
swear, I am just hoping if public can be bit patient and polite over the phone.
Having to repeat the same thing hundred times a day is not easy and its worst
at nights when one has to stay up all night just so emergency calls are not missed.
Amidst our tiredness and sleepiness, the prank calls in between make me want to
yell and strangle that person yet I can’t and I don’t because I am a service
provider and I swore to myself that I will not lose my composure and patience while
on duty.
Just like anyone me and my team are also hoping for
the situation to improve soon and when that does, I hope the phone rings will
leave me as well.
 |
Take care and stay safe everyone. Wangdue, Hotline service provider. |
No comments:
Post a Comment